Sales Conditions

Ordering

When placing an order, you agree that all information provided is accurate and complete. All orders can be executable only for the Cyprus market.

When you place your order over the website, we will send a confirmation email which will detail the products ordered, payment method, and cost (including vat) you must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

Please note that your order constitutes only an offer to purchase goods from us and does not form a binding contract until accepted by us. No contract for the sale of any product will exist between you and the company until we accept your order by despatching the product to you, notwithstanding that we may have sent an email confirmation.

We reserve the right not to accept any order. If your order has not been accepted, we will contact you to advise the reason why.

Payment

We must receive full payment of the price of the goods before we can accept any order. Where you select to pay by credit or debit card, we will process your payment at the time of preparing your goods for dispatch.

All credit and debit cardholders are subject to validation checks and authorisation by their card issuer.

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In the case of payment by cheque, we may not dispatch your order until 10 working days from the date of receipt of your order, and after the cheque has cleared.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted and your payment card is charged. Discount codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Pricing

All prices are displayed on our website in euro currency and are inclusive of vat unless otherwise stated.

We reserve the right to adjust prices and offers at our discretion at any time before (but not after) we accept your order.

We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will at our discretion treat the order as cancelled. We will not be obliged to supply goods at the incorrect price.

Stock

stock items are subject for delivery within 5 working days. Our site automatically updates each time an item is sold, however in the rare event that your item is sold out we will contact you as soon as possible.

Availability information for products is listed on each individual product description. Where we are awaiting delivery of your item, and delivery will exceed 30 working days then you are eligible to a refund should you request it after cancelling the order

All sizes and measurements are approximate and intended as a guide, although we do make every effort to ensure they are as accurate as possible. All sizes are displayed in euro sizes.

We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time they are published on the site. We reserve the right to refuse orders where product information has been published incorrectly, including prices and promotions.

All product images are as accurate as possible, however, due to a number of different factors such as internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

We reserve the right to withdraw products from sale at our discretion, at any time without notice.

Promotions

These promotion general terms and conditions apply to each promotion and in addition, all instructions, rules and conditions relating to a specific promotion form part of these general promotion terms and conditions.

Please refer to the specific terms and conditions relating to each promotion.

We reserve the right at any time, at our sole discretion and without notice to end, suspend, amend, or add additional terms and conditions to any promotion.

You may not use more than one promotion per order and promotions may not be used in conjunction with one another unless otherwise specified by us. This includes affiliate promotions or in association with cashback sites.

Cancellations

Where applicable you can cancel your order in accordance with your rights under the distance selling regulations.

To cancel your order prior to dispatch we advise that you contact us by telephone as soon as possible after ordering.

For orders cancelled after dispatching you must follow our returns procedure. You are responsible for both the outgoing and return postage 

Delivery and availability

Delivery for available items is usually processed within 5 working days. We are not responsible for any delays which occur whilst your goods are in transit with courier.

In the case of a missing or delayed parcel, we will attempt to locate the parcel in accordance with our internal procedures. If we are unable to locate your parcel, replacements will be sent.

You must complete a loss-age form before replacements for missing items can be sent.

Returns

You may return your order for an exchange or refund within 14 days of receipt, provided the goods are returned in a perfect condition.

Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible, and not later than 14 days.

It is your responsibility to pay the postage costs for any items returned to us. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.

In the case of faulty goods, or goods which have been sent incorrectly, we will refund your reasonable return postage costs up to €4.90.

For more information on how to return your order, please see our returns section.

Refunds

All refunds will be processed via your original method of payment for the price of the goods, excluding postages. This excludes cash and postal orders where we will refund you by cheque.

Please allow 7 working days for your refund to be processed. For more information, please see returns policy.

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